Terms of Service

Effective Date: June 15, 2025
Website: www.lactomagic.com
Operated by: Dr. Mix Private Limited

1. Overview

Welcome to lactomagic.com. The terms “we,” “us,” and “our” refer to Dr. Mix Private Limited, a company registered in India. By accessing or using this website, including all related features, tools, services, and products offered (collectively, the “Services”), you agree to comply with and be bound by these Terms of Service (“Terms”).

This website is hosted on Shopify, which enables us to provide a secure and functional online shopping platform.

Please read these Terms carefully. If you do not agree with them, you must not access or use our Services.

2. Account Access and User Eligibility

By using our Services, you confirm that:

You are at least 18 years of age, or have legal capacity to enter into a contract under Indian law.

You will provide accurate, current, and complete information during registration or checkout.

You are solely responsible for maintaining the confidentiality of your account and password.

We reserve the right to disable accounts or cancel orders at our sole discretion.

3. Products and Descriptions

We strive to ensure accuracy in product descriptions. However, images may differ slightly from actual items due to lighting or display settings.

We reserve the right to:

Modify or discontinue products at any time without prior notice

Limit product quantities or cancel orders at our sole discretion

4. Orders and Payments

All orders are subject to acceptance and availability.

An order is confirmed only after payment is successfully processed and you receive a confirmation email.

Prices are in Indian Rupees (INR) and include applicable taxes unless otherwise stated.

You agree to provide valid payment and billing details. We are not responsible for payment failures or inaccuracies.

Once an order is placed, cancellations are not guaranteed.

5. Shipping and Delivery

Please refer to our Shipping Policy for full details.

We ship across India. Delivery timelines are indicative and not guaranteed. Risk of loss passes to you upon dispatch.

6. Returns and Refunds

We have a no return policy. Refunds are issued only in the event of:

Damaged, defective, or wrong items received

A valid unboxing video shared within 48 hours of delivery

Please refer to our Refund Policy for detailed conditions.

7. Intellectual Property

All content on lactomagic.com—including images, text, branding, and graphics—is the property of Dr. Mix Private Limited or its licensors. Unauthorized use or reproduction is strictly prohibited.

8. Third-Party Tools and Links

We may offer access to third-party tools or links for convenience. We are not liable for:

Accuracy or security of external websites

Your interaction with third-party platforms

Please review their terms before engaging.

9. Shopify Hosting

Lactomagic.com is powered by Shopify. You acknowledge that Shopify is not a party to any transactions made on our site. For platform-specific data practices, refer to Shopify’s Privacy Policy.

10. Privacy Policy

Your use of our Services is also governed by our Privacy Policy. By using the site, you consent to the collection, use, and disclosure of your personal data as outlined therein.

11. Feedback and Reviews

By submitting feedback or reviews, you grant us the right to use, publish, or display it for promotional or operational purposes. You agree not to post false, misleading, or defamatory content.

12. Errors and Modifications

We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders affected by such issues—even after confirmation.

13. Prohibited Uses

You may not use the Services for any unlawful, abusive, or fraudulent activity. This includes but is not limited to:

Uploading harmful software

Violating intellectual property rights

Harvesting user data

Engaging in misleading or illegal conduct

Violation may result in account termination without notice.

14. Termination

We reserve the right to suspend or terminate your access to the Services at our discretion. You will remain responsible for any outstanding obligations as of the termination date.

15. Warranty Disclaimer

Our products and services are provided “as is” and “as available.” We do not guarantee:

That the Services will be uninterrupted or error-free

That product use will meet your expectations or achieve specific results

Applicable consumer protection rights under Indian law are not affected.

16. Limitation of Liability

To the maximum extent permitted by Indian law, Dr. Mix Private Limited, its affiliates, and partners are not liable for any direct, indirect, incidental, or consequential damages resulting from your use of the Services or products.

17. Indemnification

You agree to indemnify and hold harmless Dr. Mix Private Limited and its affiliates from any claims or liabilities arising from:

Your breach of these Terms

Your violation of laws or third-party rights

Your misuse of the Services

18. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes are subject to the jurisdiction of courts in Lucknow, Uttar Pradesh.

19. Changes to Terms

We may update these Terms periodically. Updates will be posted on this page with the revised effective date. Continued use of the Services constitutes acceptance of any changes.

20. Contact Information

For any questions regarding these Terms, please contact:

Email: hello@lactomagic.com
Business Name: 13/1, vikas Nagar, Lucknow, Lucknow, Lucknow, Lucknow, Uttar Pradesh, 226022

APOB

1st Floor, 8-2-682, 103 A &B, May Fair Garden, Beside Ohri'sRestaurant, Road No 12, Banjara Hills, Hyderabad, Hyderabad,Telangana, 500034