Shipping Policy

Effective Date: June 15, 2025
Website: www.lactomagic.com
Operated by: Dr. Mix Private Limited

At Lactomagic, we aim to ensure timely and secure delivery of your orders across India. This policy outlines our shipping timelines, charges, and procedures.

1. Delivery Coverage

We currently ship all over India to serviceable pin codes using trusted courier partners.
International shipping is not available at this time.

2. Order Processing Time

Orders are processed within 1–2 business days after successful payment confirmation.

Orders placed on Sundays or public holidays will be processed the next working day.

3. Estimated Delivery Time

Metro cities: 2–4 business days

Tier 2 & 3 cities: 3–6 business days

Remote locations: 5–9 business days

Delivery timelines are estimates and may vary due to local conditions, courier availability, or festivals.

4. Shipping Charges

Free Shipping on all prepaid orders above ₹999

For orders below ₹999: Flat ₹49 shipping fee

Cash on Delivery (COD): Additional ₹50 COD charge (where available)

5. Order Tracking

Once your order is shipped, we will share a tracking link via SMS/email. You can monitor the status of your delivery directly through the courier's tracking page.

6. Delivery Delays

We are not liable for shipping delays caused by:

Courier or logistics issues

Force majeure events (weather, strikes, lockdowns, etc.)

Incorrect or incomplete address details provided by the customer

If a delay occurs, our team will assist in coordination with the courier partner.

7. Incorrect Address or Missed Delivery

If a package is returned due to an incomplete/incorrect address or repeated failed delivery attempts, re-shipping will be chargeable.

Please ensure your PIN code and contact number are accurate when placing the order.

8. Damaged or Missing Items

If your package appears damaged, tampered with, or has missing items:

Email us within 48 hours of delivery at hello@lactomagic.com

Include:

Order ID

Clear unboxing video

Photos (if applicable)

We will assess the issue and initiate resolution as per our Refund Policy.

9. Contact Us

Email: hello@lactomagic.com
Address: 13/1, vikas Nagar, Lucknow, Lucknow, Lucknow, Lucknow, Uttar Pradesh, 226022

APOB

1st Floor, 8-2-682, 103 A &B, May Fair Garden, Beside Ohri'sRestaurant, Road No 12, Banjara Hills, Hyderabad, Hyderabad,Telangana, 500034