Privacy Policy
Effective Date: June 15, 2025
Website: www.lactomagic.com
At Lactomagic, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website or make a purchase. This policy is in accordance with Indian data protection laws and Shopify’s global data standards.
By using our website or submitting your personal information to us, you consent to the practices described in this Privacy Policy.
1. Who We Are
This website is operated by Dr. Mix Private Limited, the owner of the Lactomagic brand, and powered by Shopify Inc., which provides us with the online e-commerce platform to sell our products and services in India.
2. What Personal Information We Collect
We may collect and process the following categories of information:
Contact Details: Name, phone number, billing/shipping address, and email
Payment Data: Card numbers, payment confirmation, UPI or net banking details (processed securely through third-party payment gateways)
Account Details: Login credentials, user preferences, wishlist
Order & Activity Info: Products viewed, added to cart, purchased, or returned
Communication History: Emails, chats, and support requests
Device Info: IP address, browser details, location (if permitted), and device identifiers
Cookies & Tracking Data: Through tools like Google Analytics or Facebook Pixel for service improvement and marketing
3. How We Collect Your Data
We may collect information:
Directly from you during account creation, checkout, or customer support interactions
Automatically when you browse our website using cookies or tracking scripts
From third-party partners like Shopify, payment gateways, courier services, and analytics providers
4. How We Use Your Personal Information
Your data is used to:
Fulfil orders, manage returns, and provide customer service
Improve website performance, product recommendations, and user experience
Send order updates, shipping notifications, or transactional emails
Show you personalised ads or promotional emails (you can opt out anytime)
Prevent fraud, secure transactions, and maintain platform integrity
Comply with legal obligations under Indian laws
5. Sharing of Personal Information
We may share your data with:
Shopify Inc. (our platform provider)
Courier services for product delivery
Payment gateway providers for transaction processing
Marketing and ad platforms (e.g., Meta, Google Ads) if consent is given
Law enforcement or regulators, if required by law
We never sell your personal information.
6. Shopify’s Role
Since our store runs on Shopify, certain data may also be collected and processed by them to enable the platform. For details on Shopify’s privacy practices, visit:
Shopify Privacy Policy
7. Your Rights (India)
As an Indian user, you have the right to:
Access your data
Correct or update inaccurate data
Request deletion of your data (where legally permissible)
Withdraw consent to receive promotional messages
Raise a complaint regarding misuse of your data
To exercise any of the above, write to us at hello@lactomagic.com with proof of identity.
8. Data Security and Retention
We implement industry-standard safeguards, but no method of online transmission is 100% secure. Sensitive data is encrypted and processed by secure payment partners.
We retain data only as long as necessary for:
Order fulfilment
Legal compliance
Customer service and support
Business analytics and improvement
9. Cookies and Tracking
We use cookies and tracking technologies for analytics, site performance, and retargeting ads. You may choose to disable cookies in your browser settings, but this may affect site functionality.
10. Children’s Privacy
Our website is not intended for children under 18 years of age, and we do not knowingly collect personal data from minors. If you believe your child has provided us data, please contact us to request deletion.
11. External Links
We are not responsible for the privacy practices of third-party websites linked on our site. Please review their policies before engaging with them.
12. International Transfers
Your data may be stored on Shopify’s servers outside India, including Canada and the USA. These transfers are governed by international data protection protocols and handled securely.
13. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions or concerns regarding this Privacy Policy, or wish to exercise your data rights, contact us:
Email: hello@lactomagic.com
Address:
13/1, vikas Nagar, Lucknow, Lucknow, Lucknow, Lucknow, Uttar Pradesh, 226022
APOB
1st Floor, 8-2-682, 103 A &B, May Fair Garden, Beside Ohri'sRestaurant, Road No 12, Banjara Hills, Hyderabad, Hyderabad,Telangana, 500034
We will address your grievance within 15 business days.